Shipping and Delivery Policy

Seller fulfilment

Products are packed and shipped by the seller identified on your order, using the seller's courier or postal service. The seller is responsible for accurate product details, suitable packaging, timely dispatch and coordinating delivery issues with the courier.

Hazefy facilitates transactions and order support; it does not itself guarantee a courier's delivery date or performance. Delivery estimates can change due to courier operations, location, weather or other disruptions. This does not exclude the platform's obligations under applicable law or your rights to assistance and an eligible refund.

Dispatch and tracking

Dispatch follows the seller's applicable processing time, accounting for Sundays and configured holidays. When available, the courier and tracking number appear beside the order in your account. Orders from different sellers may arrive separately.

Shipping charges and payment

Shipping and handling charges are shown at checkout before you place an order. Charges may depend on the seller, products, quantities and delivery destination. COD is available only for eligible orders; any additional COD charge is shown at checkout. International shipping is currently unavailable.

Late, lost or damaged shipments

If the seller fails to ship within the applicable deadline, or a paid shipment is confirmed lost or undelivered, we will arrange a refund under our Returns, Refunds and Cancellation Policy. Report damaged packages or missing contents through the affected order in your account or contact customer support.